Update

We are pleased to confirm that our LDE Community Liaison, LDE General Manager and a BTY Project Manager have now met with all impacted customers to discuss timelines and options available to them.

BTY services are available to all impacted customers at no cost to them, as LDE is covering the cost of project management services for all customers who choose to use it. The project management support will help with minimizing the disruption to customers from this service change over.

A list of service providers has been shared with all impacted customers to help inform their alternate service solution. LDE has proactively developed this alternative list of service providers to ensure there is a robust list of options available for customers.

Regular communication with all customers will continue throughout this process, led by our LDE Community Liaison. We are here to support our customers throughout this transition period.